Advice and Information

 boxoffice2Advance booking arrangements:

In Person:

The Theatre Box Office is open for personal callers

Mon-Fri: 10am until approx 9.30pm

Sat-Sun: 30 minutes before the first film until approx 9.30pm. See film page for timings

All major credit & debit cards accepted  (No booking fees for personal callers)

Telephone:

The booking line is normally open daily from 10.00am to 9.00pm. If you receive an automated reply please leave a message and we will return the call.

Call 01600 772467

All major credit & debit cards accepted. (Booking fees apply)

Cinema Ticket Prices: £5 adult, £4 3-15 (under 3’s free)

Website:

Secure online booking is available 24/7 via this website

We use two external ticket agencies ‘‘Ticketsolve‘ for all live shows, and Movietickets.co.uk for all cinema shows. They operate in slightly different ways.

For theatre bookings you firstly need to find the appropriate page for the show concerned, and click on the “book now” button which will take you to the seating plan. Please make sure you are booking seats in the correct area. The stalls are downstairs and the circle is upstairs, as are the three boxes. When reaching the checkout please make sure to put in your correct details, particularly your email address. Following checkout, an email is sent containing a link to download and print your tickets, These are PDF documents, you will need to have Adobe Reader or similar installed on your computer. You can download it here.They can be recognised by the inclusion of a barcode and should be presented at the box office to gain admittance.

Booking via a PC is straightforward. However, if you book via a smartphone or tablet you will not be able to see a seating plan and will be offered “best available” seats.

Cinema bookings are provided by a third party service (www.movietickets.co.uk) and you cannot make bookings through the box office or on the phone, only on line through the website. You need be sure to choose the correct date you want to buy tickets for and then proceed as directed. You will receive a confirmation which you can bring with you. At the box office you may be asked for the last four digits of the credit card you booked the ticket with.

Please be assured whichever system you use your details will NOT be passed on to third parties.

Please Note: There is a Transaction fee of 50p added to Tickets booked online, Tickets can be collected from the theatre during normal opening times or on the day of the performance by providing your confirmation email or name,  postcode & booking reference.

Refunds:

Please be advised that the Savoy is unable to offer refunds once tickets have been purchased for live events.

Seating advice:

The Savoy has two seating areas – the stalls downstairs and the circle upstairs. Please be careful as to which area you book. We also have three dedicated wheelchair spaces which can only be booked in person or over the phone. Additionally upstairs we have three boxes which accommodate three people each.  If you are booking for children’s shows or are accompanied by children, you should avoid booking the front of the circle as the sightlines are awkward for small children (i.e. under 10 year olds).

Food and Drink

The Savoy is fully licensed and you can take drinks into the auditorium to enjoy during he show. The Trust’s policy is to charge reasonable prices and to source as much food and drink as possible from local suppliers. The retailing of alcohol and confectionery is an important part of the Savoy’s business plan and for that reason we ask audiences only to consume food and drink that is sold on the premises.

Parking:

The Savoy situated at the top of the town in Church Street close to St Mary’s Church at the corner of St Mary’s Street and Whitecross Street. The postcode for Sat Nav purposes is NP25 3BU. All parking restrictions in Monmouth are lifted after 5.00pm. Prior to that, extended parking is available in Glendower Street car park close to the Blake Theatre

Disabled facilities:

Wheelchair Access – The Savoy has wheelchair access via the Bell Lane entry point. Please note that the circle  is not available to wheelchair users. It is important for your convenience that wheelchair access is booked in advance to ensure the spaces are available and that access is arranged. You should arrive 15 minutes before the performance and an accompanying carer should notify the Box Office staff of your arrival.

Disabled Toilets – Disabled toilet facilities are available.

Infrared Hearing System – The infrared hearing system is now available for most films.

Audio Description – Audio Description is available for some films, please check

The Savoy Youth Theatre:

The Savoy has its own Youth Theatre developing young talents in all areas of stagecraft. The Youth Theatre is an integral part of each pantomime and stage a number of productions in their own right. For logistical reasons they are not based at the theatre but have premises in Singleton Court. Contact is the Director Sam Densham on 07816947508 or sam.densham@yahoo.co.uk

If you require any further assistance on any matter please let us know

If in doubt about where to book seats for any show, please phone the box office for guidance

 

PRIVACY POLICY

The Savoy Theatre is committed to protecting your privacy and ensuring all of your personal information is safe and secure. This privacy policy outlines how we will use, maintain and disclose data collected from users of our website.

The information we collect
We may collect, store and use the following types of personal data:
– Information about your computer and about your visits to and use of this website, such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. Please note that this information does not identify any individual user.
– Details of any transactions you have made when booking tickets.
– Information that you provide to us for the purpose of registering with us.
– Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
– Any other information that you choose to send to us.

How we will use this information
We may use your information to contact you about further events and services that you have requested. We may also contact you regarding events and services which we think may be interest to you, or share your information with selected organisations which may also be of interest to you, but only if you choose to allow us to do this when providing us with your details. If you no longer wish for us to use your information in this way, please contact us.

Cookies
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

Cookies are necessary to the process of booking your tickets through our website, using the Ticketsolve system, however they are only temporary. Other temporary cookies present on our website are there to ensure that website content is displayed correctly, and will disappear when your user session has ended. We cannot be responsible for cookies relating to third-party features such as Facebook, Twitter, Google etc.

We may use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Disclosure of information
The transmission of information over the internet is not completely secure. We will do our best to protect your personal data, but we cannot guarantee the security of the data transmitted to this site and any transmission is at your own risk. Please be aware that The Stoller Hall may be obliged to give information to the relevant authorities if required to by law, in which case we will comply with judicial proceedings.

Unsubscribing
If at any time you wish to unsubscribe from our emails, or to change and update your personal information, please contact us.

Privacy policy amends
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page regularly to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email.